Pricing & Billing

Can I extend my rental period if I initially rented for one month but need more time?

Yes, you can keep the rental for as long as you like. We offer flexibility to accommodate changing plans. You will be billed monthly until the unit is emptied, and you can schedule its pickup by contacting us..

Will I receive a refund if I cancel my rental?

Refunds are provided based on the cancellation timing. To cancel your order and avoid cancellation fees, please contact our Customer Service before 5 pm local time on the day prior to your scheduled delivery. Remember to speak directly with an Associate to cancel your WheeKeep order.

When will I be charged for my move?

The billing for your move will be charged 1 day before your Initial Delivery or Re-Delivery service date. Your monthly rental charges will be billed on your anniversary date.

How can I check my account balance?

Simply contact our Customer Service team and they should be able to fetch it out for you immediately and send via email if requested accordingly.

Can I pay the driver directly by Mada or cash?

You can conveniently make the payment via Mada on the delivery date as our delivery team is equipped with a POS system. However, please note that we are unable to accept cash payments due to company regulations and restrictions.

What are the available payment methods?

Wheekeep accepts all payment methods such as debit card, Visa, MasterCard, American Express and Mada.

What discounts are available?

Wheekeep offers two discount schemes that can be applied either by ordering 4 or more WheeKeeps or by opting for a yearly service with complete payment.