Scheduling & Delviery

Can I place my WheeKeep in a parking lot? What are the rules for that?

Yes, your WheeKeep can easily fit into one parking space, but our driver will need some extra room to deliver and pick it up.

How can I order a WheeKeep?

You can order your WheeKeeps via one of our communication channels which are website ( Wheekeep.com), customer service (920022475). If you need assistance with ordering, our customer service team is available 24/7.

What times do you deliver the WheeKeeps?

Our deliveries usually begin at 8:30 am local time and will continue until all deliveries scheduled for that day are completed. You do not have to be present for us to deliver the WheeKeep for you. You can also check the delivery update once you log into your account.

Can I provide specific delivery instructions for my WheeKeep?

To add specific placement instructions, please contact our sales associate or customer service. They will assist you in providing the necessary instructions for the delivery.

How should I prepare for the final pick-up of my WheeKeep?

The night before your pick-up, you will receive a confirmation call from our sales team. They will check any outstanding balance and arrange the delivery time or site visit to collect your items accordingly.

Can multiple WheeKeeps fit in my driveway?

Yes, if your driveway can fit two vehicles side-by-side or end-to-end, it can likely accommodate two WheeKeep units.

I need more than one WheeKeep, but I don’t have enough space in front of my home/office. Can you stagger the delivery times of additional WheeKeeps?

Yes, WheeKeeps offer flexible delivery and pick-up days to ensure convenient loading and unloading. We can deliver and pick-up based on the day that suits your moving requirements.

How long does it usually take for a WheeKeep to be delivered to a new location?

The delivery time depends on various factors, including the availability of delivery vehicles and the distance to the delivery location. Our team will provide you with an estimated delivery time when you place your order

What is the correct street address format for WheeKeep delivery?

Please do not use abbreviations when entering your street address to minimize any error messages about street address formatting. Additionally, remember to provide the city, state, and zip code in the designated boxes for accurate delivery information.

Where can I place a WheeKeep?

While our units fit best on a flat, paved surface, we understand that it may not always be an option. In such cases, please call our Customer Care Team at 920022475 before your delivery date to discuss possible alternatives.