Can I access my portable storage unit?
Yes, you can access your WheeKeep storage unit at our warehousing facility at no extra cost. If you prefer delivery of the entire unit to your location, a fee of SAR 99 (excluding VAT) per round trip applies. To schedule visit and delivery, please contact our Customer Care team.

What materials are considered hazardous and cannot be stored?
Hazardous materials include any chemical, gas, and liquid. These are strictly prohibited in WheeKeep units.

Are shelves included in the WheeKeep unit?
No, shelves are not included by default. However, they are available upon request, subject to availability.

Are my belongings secure while the unit is at my location?
Yes. For security, please ensure the roll-up door is locked whenever the unit is unattended.

Does WheeKeep offer insurance for unit damage?
Yes, WheeKeep offers insurance options to protect you against financial loss if the unit is damaged while in your possession.

Are WheeKeep units’ waterproof?
Yes, our units are weather-resistant and designed to protect contents against rain and typical environmental conditions.

What is the temperature inside a WheeKeep cold unit?
• Cold: 0–20 °C
• Ambient: 18–28 °C

Where is the unit stored?
Units are stored in specialized facilities based on the type of storage selected. You can visit the warehouse or opt for home/office delivery.

What locking options are available?
We offer padlocks and high-tech locks, giving you the flexibility to choose based on your security needs.

Can I place the unit in a parking lot?
Yes, the unit fits in a standard parking space, but the driver requires additional space for delivery and pick-up.

How can I order a WheeKeep?
Orders can be placed via:
• Website: www.wheekeep.com
• Customer Service: 920022475 (Available 9 AM – 9 PM, Saturday to Thursday)

What are your delivery hours?
Deliveries begin at 9:00 AM and continue until all scheduled deliveries for the day are completed.

Can I provide special delivery instructions?
Yes. Contact Customer Service to specify placement instructions.

How should I prepare for pick-up?
You’ll receive a confirmation call the day before pick-up to confirm payment and logistics.

Can multiple units fit in my driveway?
Yes, if your driveway can accommodate two vehicles, it should fit two units.

What if I need more than one unit but have limited space?
We offer staggered delivery and pick-up options for added convenience.

How long does delivery take?
Delivery time depends on the destination. An estimate will be provided at booking.

What address format should I use?
Share your Google Maps location.

Where can I place the unit?
Ideally on a flat, paved surface. If not available, contact our Customer Care team to discuss alternatives.

Does WheeKeep offer labour services?
Yes, we work with experienced local manpower providers to deliver professional loading services you can trust.

How should I pack my items?
Our referred teams are trained to maximize space and ensure safe, efficient packing.

Do my items need to be in boxes?
We recommend wrapping and boxing items to protect and organize them effectively.

Do you offer packing services?
Yes, our trained staff can professionally pack your items using high-quality materials. Contact Customer Service to request this service.

Where does WheeKeep operate?
We currently operate in Riyadh and Jeddah, with plans to expand across Saudi Arabia and the GCC.

Is WheeKeep ideal for home renovations?
Absolutely! Store your belongings on-site or at our warehouse during your remodeling project.

What are WheeKeep Storage Center hours?
We are open from 9 AM to 3 PM, Saturday to Thursday. Closed on Fridays.

How secure is my storage?
Only you have the key to your unit. Our facilities include security systems, and delivery trucks use a patented lift system to minimize movement.

Can I visit the facility?
Yes, visits can be scheduled through Customer Service.

What accessories can I purchase?
Visit the WheeShop page to view and order straps, locks, boxes, and more.

Can I buy accessories without renting a unit?
Yes! Accessories are available for purchase independently through our website.

What are the benefits of portable units for business?
WheeKeeps are ideal for job sites, offering:
• Secure storage for tools and equipment
• Weather protection
• Workspace for staff
• Reduced travel between sites

Are WheeKeep units weatherproof?
Yes, they are built with weatherproof materials to protect your belongings.

How secure are the unit doors?
WheeKeep units feature robust, secure doors designed for repeated use and protection against weather and theft.

Can I extend my rental period?
Yes. Rentals are flexible. You’ll be billed monthly until pick-up is scheduled.

Can I cancel my rental and get a refund?
Refunds depend on the cancellation time. To avoid fees, cancel by 5 PM on the day before delivery.

When will I be charged?
Charges are processed one day before your delivery. Monthly rental renews on your anniversary date.

How can I check my balance?
Contact Customer Service to request your account balance by email or phone.

Can I pay the driver in cash or by Mada?
No. Payments are accepted online or via bank transfer. Cash is not accepted due to company policy.

What payment methods are accepted?
We accept Visa, MasterCard, American Express, Mada, bank transfers, and Apple Pay.

Are there any available discounts?
Yes, we offer:
• Discounts for 4+ units
• Quarterly, semi-annual, or annual subscriptions with full payment