Scheduling & Delviery

I want my WheeKeep in a parking lot, what are the rules for that?

Yes, your WheeKeep can easily fit into one parking space, but our driver will need some extra room to deliver and pick it up.


Does WheeKeep service my area?

Currenlty we are operating in Jeddah,Saudi arabia, in the near future we will cover all saudi arabia.


How much clearance do I need to place a WheeKeep?

Delivering Truck needs some extra maneuvering space, so clear a path that’s a little longer than two parking spots. Please ensure there are no low-hanging wires, branches, or other obstructions, such as sprinkler heads, in the path. If there’s anything in the way, call Customer service before your delivery date.


How can I order a WheeKeep?

You can order your WheeKeeps via one of our communication channels which are website (, customer service (920022475). If you need assistance with ordering, our customer service team is available 24/7.


I’m done loading my WheeKeep, what’s next?

When you’re ready to move your filled WheeKeeps to the local Storage Center, contact our customer Service team and they will schedule for WheeKeep to be returned to the Storage Center.


Do I have to be there when you deliver my WheeKeep(s)?

No, you don’t have to be present for your WheeKeep delivery. The driver will use your delivery instructions to place your WheeKeeps and will also contact you prior to arriving. We recommend being available if there are obstructions or if you foresee the delivery being difficult.


What times do you deliver the WheeKeeps?

Our deliveries usually begin at 8:30 am local time and will continue until all deliveries scheduled for that day are completed. You do not have to be present in order for us to deliver the WheeKeep for you. You may also check your derlivery update once you log into your account.


What if I don’t know my zip code?

Our Sales Associates can provide an estimated quote but the complete address details are needed to finalize your order. The destination ZIP code should be provided as soon as possible, so we can ensure the area is within our network.


How can I add instructions for delivery?

In order to add to your placement instructions, please chat with an sales associate or contact our Customer service.


How do I get ready for my Final Pick-Up?

The night before your pick-up, you will received a confirmation call from our sales team check any outstanding balance & will arrange the delivery time/ site visit to collect your items accordingly.


When will I find out my ETA?

ETA will be coordinated between you and sales team who will plan your delivery with operations.


How far in advance do I need to schedule my delivery or pick-up?

Please note service dates are subject to availability. We recommend scheduling all phases of your experience (deliveries, pick-ups, and transit if you’re moving long-distance) as soon as possible, as dates tend to sell out quickly.


Will the WheeKeep delivery driver call me before they arrive?

Yes, wheekep driver will call prior to arriving to confirm your placement instructions. Be sure to answer your phone when you receive the call because they could have urgent questions regarding your WheeKeep delivery.


Can I fit multiple WheeKeeps in my driveway?

Yes, if your driveway can fit two vehicles side-by-side or end-to-end, it can likely accommodate two containers.


I need more than one WheeKeep but there is not enough room in front of my home/office. Can you stagger the delivery times of additional WheeKeeps?

Yes. WheeKeeps schedule flexible delivery and pick-up days for convenient loading and unloading.WheeKeeps can be delivered and picked-up based upon the day of your moving requirement.


Will the WheeKeep do any damage to my property?

We are able to successfully place WheeKeeps in most locations without resulting in damage. Please note however, that if you elect for a non-paved surface placement, there is always the possibility of some yard damage, especially if the ground is wet, or the soil is loose. In all cases, we take the utmost care to deliver your WheeKeep in a fashion that minimizes the possibility of any damage.


How long can I keep my WheeKeep at my location?

Unless there is a specific regulation that defines the amount of time a WheeKeep may be placed at your location, you may keep it for as long as you need.


What is considered a non-paved surface?

Any of the following surfaces are considered non-paved where a fee may be applicable: Gravel, dirt, grass, sand, brick, stones, shells.


How long will it take for my WheeKeep to be delivered to my new location?

Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location.


How fast can I get a Wheekeep WheeKeep?

Our WheeKeeps are available on a first come, first serve basis. Depending on availability you can often get a WheeKeep relatively soon.


How steep can my driveway be?

If you’re wondering if your driveway’s incline is too steep for WheeKeep delivery, here’s a quick way to find out: When your car is parked on the incline with the front facing uphill, is a car door able to stay open? If not, give us a call.


How do I find out about my local regulations?

Wheekeep will inform you of any regulation that we are aware of during the booking process. Many customers call their local community for information about any restrictions that might exist just to be on the safe side.


Will a WheeKeep delivery damage my driveway?

Wheekeep Trucks uses a patented hydraulic lift system, designed to position the container safely on your driveway. For new driveways check with your builder/ developer before scheduling placement.


What is the correct street address format?

Please do not use abbreviations when entering your street address. This should help minimize any error message about street address formatting that you may receive. Also as a reminder, please make sure to put the city, state and zip code in the designated boxes.


Where can I put a WheeKeep?

Our containers fit best on a flat, paved surface, but if that’s not an option, call our Customer Care Team before your delivery date, at 920022475 to discuss possible alternatives.


How many WheeKeep can provide per day?

Our truck is capable of carring one 12′ or three 8′ per trip, but number of delivered WheeKeep will depend on customer location.


If I am an e-commerce can you distribute?

No, we do not offer order fulfilment options for the meantime, maybe in the future.


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